"TwistedPair improves fleet management with Pinpointers Telematics"

Telematics needed - The company has eight engineers that travel to customers, typically working at three locations in a day. It needs to know where the engineers are at all times to enable it to efficiently manage this service fleet and respond to customer calls. While the engineers are all issued with mobile phones, reaching them can be difficult if they are unable to answer the phone.

TwistedPair was also finding that the wear and tear on its vans was higher than it was expecting, and felt that driver behaviour was probably the cause. If it could monitor the speed of the vans, this would help it understand the cause of the wear, and subsequently train or incentivise its engineers to improve their driving.

Cost savings - To help it select the right vehicle tracking system, TwistedPair turned to business communications specialist Aerial Telephones. They recommended Pinpointers, a market leading provider of vehicle tracking and mobile workforce management solutions whose customers include Orange, Procter & Gamble and Arqiva. Pinpointers’ products give customers visibility of their remote workforce, its whereabouts and current status, and deliver real-time information via a fully managed service.

Pinpointers Telematics has installed tracking units in each of the eight vans, and this enables TwistedPair to have up-to-date information at all times on the location, direction and speed of the vehicles. It also gets detailed historical data and reports. Taken together, this gives it the ability to respond quickly to any problems or new customer requests, as well as to analyse the service vehicles activity over any time period.