Just click on the subjects below to see answers to the most frequently asked questions:
How is my vehicle tracked?
We install a GPS tracking device into your vehicle that records your vehicle(s) movements throughout each day. This data is then sent across Vodafone's mobile data network to our secure cloud servers where it can be accessed by you.
At what frequency does your tracking device report my vehicles location?
With our Fast-Track technology you can watch your vehicles travelling with positions reported every 5 seconds - the fastest reporting time available in the industry!.
What can you tell me about my vehicles that I don't already know?
How big is the vehicle tracking device?
The device's dimensions are 63mm x 50mm x 21.8mm. Click here to view the device!
How much does the vehicle tracking device weigh?
The device weighs just 50 grams.
Is your tracking device safe for use in vehicles?
Our device is FCC/CE/E-Mark Certified and meets all of the required safety standards that govern the use of tracking devices in vehicles.
Does the tracking device use GPS?
Yes! The tracking device uses a high sensitivity GPS module to establish its location to within 2.5 metres.
Does the tracking device have antennas?
The tracking device has built in GSM/GPRS & GPS antennas, so you wont see any cables or antennas anywhere within the vehicle.
Does the tracking device have a backup battery?
Absolutely! The device has a 250mAh battery that provides tracking information if the vehicle battery is disconnected.
Do you visit me to install the tracking device into my vehicle?
Yes we do! Our nationwide installation team will visit you at a location and time of your choice to install the tracking device.
Is the tracking device visible when I get in my vehicle?
The tracking device is completely hidden from view, you will not see any sign of it when driving the vehicle.
How long does the installation take?
Typically no more than 45 minutes. For buses, coaches and trucks it can take a little longer.
What days/times can I choose from to have my tracking devices installed?
Our installation services are offered between Monday-Friday 8am-6pm, and Saturdays between 8am-1pm.
What happens if I change my vehicle?
No problem! We can de-install the tracking device from your old vehicle and install it into your new vehicle for a one off fee of £95 plus VAT. None of your vehicle tracking data will be lost during the transfer.
Do the prices on your website include installation?
Absolutely! All prices quoted include installation.
Do I need to install any application software to access my tracking data?
Our service is entirely web-based, so you only need an internet connection, a web-browser and your username and password to access your data.
What devices can I use to access my vehicle tracking data?
You can access your data using a PC, Laptop, Apple Mac, Ipad, Samsung Galaxy Tab, Iphone, Android phone.
Do you have Mobile Apps I can use?
We sure do! We have vehicle tracking apps in the Apple and Android app stores that you can download for FREE and use to access your vehicle tracking data whilst on the move. Just search for Pinpointers, download the App, and sign in with your username and password.
What browsers do you support?
We support Internet Explorer, Google Chrome, Firefox and Safari.
Where is my vehicle tracking data stored?
All your data is stored at our secure UK based state-of-the-art data centres. Our data centre facilities are certified to ISO9001 Quality Management System and ISO 27001 Information Security Management System standards.
Is my data physically safe?
Absolutely! We have 24 hour 7 days a week Manned security, CCTV & Intruder Alarms watching over the servers that store your data.
Is my data safe from online attack?
All of your data is protected by state-of-the-art Cisco Firewalls and the very latest Internet security technology.
Is my vehicle tracking data backed up?
Yes! We backup your data every hour to our secondary data centre giving you peace of mind that your data is not just stored in a single location.
Is your online service reliable?
For the past 5 years our service has delivered an impressive 99.99% uptime. All of our servers are manned 24x7 by accredited Microsoft MCP, Cisco CCNA, VMware and Linux Certified Professionals.
What warranty do I get with the tracking device when I opt for the purchase option?
The warranty for purchase options is 24 months.
What warranty do I get with the tracking device when I opt for a rental option?
You get a lifetime warranty on all rental options.
Is your warranty on-site or do I have to return it to you?
All warranties are on-site, so if your tracking device develops a problem just give us a call and we'll organise a suitable time to visit you to replace it with a new one.
What after sales support service do I get when I subscribe to your service?
All our systems are monitored by on-site staff 24 hours a day, 7 days a week, 365 days a year (24x7x365). Our intelligent monitoring tools alert us immediately of any problems, so the chances are we will know about any issues and be working to resolve them before you even notice.
We also operate a 24x7x365 email and telephone fault logging service, with support calls being returned next working day (Mon-Fri 9am-5:30pm).
Can I get a discount on my insurance when I have your tracking device installed?
Our tracking device is not Thatcham approved as it is used for fleet management and not solely vehicle security. However, most insurers will still offer a discount on premiums for vehicles equipped with tracking devices that report to a secure cloud based data centre environment. It is therefore worth checking with your insurer to see if any discounts are available.