"Orange PCS the UK mobile operator have started the implementation of Pinpointers vehicle tracking solution incorporating driver identification. This latest success was achieved in competition against several other tracking companies, thereby demonstrating once again Pinpointers flexibility in providing innovative solutions, that meet customers specific requirements, at a reasonable cost.
The objective is to provide complete operational visibility so that management can enhance service efficiencies. It was imperative to Orange that the exact location of each engineer could be determined as staff did not always use the same vehicles and individual specialist skill sets varied.
By combining individual driver ID technology with vehicle tracking, Orange can identify where each engineer is at any time and determine "who is nearest" to any network service issue. Management are confident that in the case of any fault, repair time can be reduced and customer service targets improved."